Effective Date: January 17, 2026
1. OUR GUARANTEE At Repent Clothing (operated by INNOWAVE MOBILE SOLUTIONS LIMITED), we want you to be completely satisfied with your gear. If the fit isn't right or you're not 100% happy with your purchase, we accept returns within 30 days of delivery.
2. ELIGIBILITY FOR RETURNS To be eligible for a return, your item must be in the exact condition you received it.
3. NON-RETURNABLE ITEMS Certain items cannot be returned for hygiene reasons:
4. HOW TO INITIATE A RETURN To start a return, please contact us at info@repentclothing.co.uk with your Order Number and reason for return. If your return is accepted, we will provide you with instructions on how and where to send your package. Please note: Items sent back to us without first requesting a return will not be accepted.
5. RETURN SHIPPING
6. REFUND PROCESS Once your return is received and inspected at our London facility:
7. EXCHANGES The fastest way to ensure you get what you want (e.g., a different size) is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
8. DAMAGED OR INCORRECT ITEMS Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@repentclothing.co.uk so that we can evaluate the issue and make it right. We will cover the return shipping costs for damaged goods.
9. CONTACT US If you have questions regarding returns or refunds, please reach out to us:
